Pick-up & Return Carriage of Machine (UK Mainland) - for Service / Repair Work

Please Note

You are paying for the carriage only – all repair / service work is chargeable. Your equipment must be securely BOXED and adequately packaged with the necessary padding. Please DO NOT SEND EQUIPMENT UN-BOXED (or full of water).

How our Pick-up & Return service works

• If you select to have packaging sent, please specify the day (Monday – Friday) you’d like your flat-packed box, brace, bubble-wrap and packing tape to arrive.
  - Use the ‘Special Instructions’ section, during the check-out process.
• If your Delivery Address is different from your Invoicing Address, you’ll have a chance to specify this during the check-out process.
• Box your equipment – use extra padding if required.
• Include a cover letter with your full details, contact telephone number (preferably a mobile) and a brief description of fault.
• Once boxed and ready to collect, please call 01795 436999 or email collections@ashbys-uk.com to arrange a convenient day (Monday – Friday) for us to pick-up.
• Your equipment will arrive back to us at our Sittingbourne premises the following working day. We will evaluate and call you to discuss our findings before proceeding with any work.
• Once the authorised work has been completed and payment taken, your equipment will be returned to you on a day convenient to yourself (Monday – Friday).

Timescale

Once your equipment has been collected, your equipment is normally back with you in 3 working days.

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