Terms & Conditions

Terms & Conditions for Delivery- for online & verbal mail orders

We have been informed by our carriers that throughout the London Olympics 2012, Next Day Delivery cannot be guaranteed. Every effort will be made by them to maintain this service. However, customers may track their orders via carrier’s  website by contacting Ashby’s for a Consignment Number.

Ashbys Cleaning Equipment is a trade only organisation supplying business to business.

We do not retail to the general public.

Online carriage terms, prices and Special Offers are only available on and applicable to orders placed online and not by phone.

All prices are quoted excluding VAT (unless otherwise stated) and are subject to VAT at prevailing rate if applicable.

Items for return must be authorised first by calling 01795 436999 and returned with the copy of the purchase invoice. Returned items are subject to a 20% re-stocking charge. All carriage on returned items is the customers responsibility. For quality control purposes all liquids and powder consumables are non-returnable / non-refundable.

Most orders received Monday to Friday before 12 noon are processed the same day. Orders placed after 12 noon may not be dispatched that day, but the following working day.

Delivery subject to stock availability. If any items are out-of-stock you will be contacted with an approximate date of delivery and given the following options -

  • to receive your complete order on that date.
  • subsitute the out-of-stock item for another agreed in-stock item - we will advise and discuss with you first.
  • amend the order.
  • part ship the order, paying an additional carriage charge.
  • cancel the order without penalty.

If the carrier attempts a delivery of your order and this order subsequently cancelled, the order is subject to a 20% re-stocking charge and all carriage costs are customers responsibilty.

Online orders for delivery within Mainland UK

(excludes certain areas of Scotland, Scottish Highlands, Northern Ireland, Eire, Offshore Islands, Channel Islands and all other countries)

  • Over £75 receive FREE Next Working Day Delivery
  • Under £75 and Next Working Day Delivery is just £7.50

Online orders for delivery outside Mainland UK

(includes certain areas of Scotland, Scottish Highlands, Northern Ireland, Eire, Offshore Islands, Channel Islands and all other countries)

  • Price on application – see below for more information

Place your order in the usual way via this site. Your order will not be actioned or processed in any way until Ashbys Cleaning Equipment have calculated the carriage cost and obtained your acceptance of the charge.

Accepted orders - will be process with the carriage cost added and despatched via the agreed carriage service.

Orders where carriage charges have not been accepted – will not be processed in any way and no payment will be taken from the credit or debit card. The order will be cancelled.

Orders for collection by customers own carrier - You may prefer to arrange for your own carrier to collect. This will be from our Sittingbourne warehouse. Ashbys Cleaning Equipment will contact you to make all necessary arrangements.

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Orders over £150 excl VAT - receive Free Mainland UK Next Working Day Delivery.

Orders under £150 - Mainland UK Next Working Day Delivery is just £12.50 plus VAT.